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Senior Solutions Engineer - Remote in Europe We’re looking for a Solutions Engineer to join our team and become a key technical partner for our customers. This is primarily a post-sales / implementation role (70–80%), with 20–30% technical pre-sales support when deeper technical expertise is needed. What you'll do - Own and support customer integrations from kickoff through production launch. - Work directly with customer engineering and product teams on APIs, data flows, configuration, and troubleshooting. - Translate customer requirements into clear technical implementation plans. - Create and maintain integration documentation and technical materials. - Collaborate with our internal Engineering and Product teams to resolve complex technical issues. - Support technical pre-sales conversations around architecture, security, APIs, and integration feasibility. What we're looking for - Experience as a Solutions Engineer, Implementation Engineer, Integration Engineer, Technical Consultant, or similar. - Strong experience with APIs, integrations, and technical troubleshooting. - Comfortable working directly with engineers and technical customers. - Strong communication and problem-solving skills. - Able to translate complex technical requirements into practical solutions. - Some experience supporting technical pre-sales / POCs. Nice to have: experience in iGaming, online casino, sportsbook, sports betting, payments, fintech, or B2B SaaS. This is a great fit for someone who enjoys being hands-on with customer implementations while still having exposure to the commercial and pre-sales side of the business.

We are looking for a Senior BI & Analytics Specialist with strong hands-on experience in iGaming / Online Gambling to build and develop the company’s BI and Analytics function. You will work directly with player-level and transactional data across Casino, Sportsbook, CRM, Payments, Marketing, Agents and Finance, turning complex data into actionable business insights. This is not a generic BI role. Strong understanding of iGaming operations, player behaviour, commercial KPIs and profitability is essential. Responsibilities: Build and develop the company’s BI and Analytics structure, including a Single Source of Truth for key KPIs. Develop Power BI dashboards and advanced analysis covering player behaviour, acquisition, retention, churn, LTV, revenue and profitability. Analyse performance across players, brands, markets, channels, agents, products and providers. Analyse the complete player lifecycle, from registration and FTD through retention, reactivation, churn and LTV. Identify trends, anomalies, high-value player segments and growth opportunities. Work closely with Revenue, CRM, Marketing, Operations, Finance and Technology to provide data-driven insights and recommendations. Requirements: 5+ years in BI, Data Analytics or Business Analytics, including at least 2 years in iGaming / Online Gambling. Hands-on experience with player-level and transactional data and a strong understanding of Casino and/or Sportsbook operations. Strong knowledge of iGaming KPIs including GGR, NGR, Turnover, FTD, Active Players, ARPU/ARPPU, Retention, Churn and LTV. Advanced SQL and Power BI, including DAX and Data Modelling. Experience with ETL/ELT, multiple data sources, large datasets and data quality/validation. Ability to connect acquisition, player behaviour, CRM, revenue and costs to understand business performance and profitability. Python, BigQuery/Snowflake/Redshift, APIs and predictive analytics are desirable.

Business Development Manager – Asia (Remote) B2B iGaming commercial role New business & partnerships focus Asian market remit Established global iGaming business I am working with a well-established B2B iGaming business that is continuing to expand its presence across Asia. With a broad portfolio of online casino and sportsbook solutions and an established international client base, the business is looking to strengthen its commercial presence across the region. As Business Development Manager, you will focus on identifying and converting new business opportunities across Asian markets, building relationships with operators and key industry partners and representing the business across the region. You will manage the full sales cycle, from lead generation and pitching through to commercial negotiations and contract closure, while helping to build a strong and lasting network across the Asian iGaming ecosystem. You will work closely with internal Sales, Product, Operations, Legal and Finance teams to ensure a smooth client journey, while also keeping close to market trends, competitor activity and regulatory developments across Asia. The role will involve regular travel to industry events, conferences and meetings across the region. The ideal candidate will have proven experience in B2B iGaming business development, sales or partnerships, with a strong understanding of the Asian market and operator landscape. An established network across the region would be highly advantageous. Fluent English and Mandarin are required, alongside strong communication, negotiation and relationship-building skills. This is a remote position with frequent travel across Asia, offering the opportunity to play a key role in the growth of an established iGaming business across a high-potential market. They can offer a competitive package alongside a range of additional benefits. Does this sound like you? Reach out for more details... guy.derham@pentasia.com

Operations Managers (Thailand)   Salary: 60,000 - 110,000 THB per month Location: Asia, 100% Remote Employment: Full-time   About the Role We are looking for experienced Operations Managers to take ownership of the day-to-day operations and performance of established B2C online gaming brands in Thailand.   This is a senior, hands-on opportunity suited to someone who understands the Thai online gaming market and can operate with a high level of autonomy. The platform and much of the underlying infrastructure are highly automated, so the focus is on someone who can take ownership, identify what needs to be done, and drive things forward.   Depending on experience and fit, successful candidates may take ownership of a specific brand, team, or area of the Thailand operation.   Key Responsibilities Take ownership of day-to-day operations and performance across assigned B2C brands in Thailand Drive the ongoing development, optimisation and growth of the local operation Monitor market conditions, player behaviour, competitors and commercial opportunities within Thailand Manage and coordinate local operational requirements, ensuring the business is effectively positioned for the Thai market Work closely with internal teams and the Founder/CEO to identify operational priorities, resolve issues and implement improvements Support the launch and optimisation of new brands, products and initiatives within the market Oversee relationships and operational processes with relevant local partners, including payment providers, affiliates and other commercial partners Manage and develop local affiliate and traffic relationships, including onboarding, performance and commercial activity Ensure payment channels and processes are working effectively, identifying and resolving issues where required Support VIP operations and handle escalations or critical player-related issues when necessary Oversee Thai localisation and content, ensuring communications, promotions and marketing materials are appropriate for the local market Identify operational risks, inefficiencies and opportunities, taking ownership of solutions rather than waiting for direction Work independently within a lean, highly automated environment and act as a key operational point of contact for Thailand   What We're Looking For Proven experience in Thai iGaming, online gaming, casino or sportsbook operations Previous experience at Country Manager, Operations Manager, Senior Operations Manager or a similar level Strong understanding of the Thai online gaming market and local player behaviour Experience working within a B2C gaming environment Good understanding of local payments and payment processes Exposure to affiliate management, traffic acquisition or other commercial functions Experience managing or taking ownership of a market, brand, team or operational function Strong commercial and operational judgement, with the ability to identify what needs attention and take action Comfortable working autonomously in a fast-moving and relatively lean environment Fluent Thai and English Existing relationships or a strong network within the Thai iGaming market would be advantageous   What You Can Expect The opportunity to take genuine ownership of operations within the Thailand market A senior role within an established gaming business with further Asian expansion planned Exposure to multiple B2C brands and a highly automated technology platform Significant autonomy and direct interaction with senior leadership Fully remote working from Thailand Competitive salary of 60,000 - 110,000 THB per month, with flexibility for exceptional candidates Performance-based bonus linked to business and operational KPIs  

Player Support Representative – Remote | Digital | Crypto Location: Remote (North America) Compensation: $25-$30 USD/hour Schedule: 5 days per week Weekends: Required on a rotating basis About the Role Our client is seeking customer-focused Player Support Representatives to deliver exceptional support experiences through live chat. You'll serve as the primary point of contact for users, helping to resolve questions, troubleshoot issues, and ensure a positive customer experience. This is an excellent opportunity for candidates who are strong communicators, quick thinkers, and passionate about helping others. Industry experience is not required; training will be provided. Responsibilities Provide professional, timely support via live chat. Assist users with accounts, platform, and general support inquiries. Deliver personalized customer service and maintain a customer-first approach. Troubleshoot issues and identify effective solutions. Accurately document and escalate issues when necessary. Maintain a high standard of written communication and professionalism. What We're Looking For Excellent written communication skills with strong grammar. Customer service or support experience preferred. Strong problem-solving and critical-thinking abilities. Ability to multitask and manage multiple conversations. Comfortable working in a fast-paced remote environment. Adaptable, coachable, and eager to learn. Strong attention to detail and customer focus. Why Consider This Opportunity? Fully remote work environment Competitive hourly compensation High-growth company with career advancement opportunities Collaborative and supportive team culture Comprehensive training provided Opportunity to work in a rapidly evolving industry Interested candidates should have a passion for customer service, strong written communication skills, and a desire to grow within a fast-paced support organization.  

Title - Slots UI Artist (iGaming experience essential) Salary - Competitive depending on experience Location - Europe Structure - Remote Here at Pentasia we are actively collaborating with a well-established and growing studio looking to help them expand their Art Team this time with a Slots UI Artist.  This role combines creating both in-game assets and promotional marketing materials.  Offering fully remote work and a competitive salary.  If interested in learning more, don't hesitate to reach out. 

Title - Senior Slots Artist (iGaming experience essential)  Salary - Competitive depending on experience  Location - Europe  Structure - Remote  Here at Pentasia we are currently assisting a fast-growing Slot Provider in expanding their team. I'm currently on the lookout for Senior Slots Artist. This is a great role for an Artist who wants to combine hands on creative work and being involved with coming up with new ideas.  Offering fully remote work and a competitive salary.  If interested, please don't hesitate to reach out for more information.   

Senior Product & Full-Stack Engineer Fully remote Attractive salary depending on experience The role: You connect the interface to the data behind it.  We are looking for someone who can judge what is worth building, rather than someone who can build everything.  To start with, you will take one player-facing screen or backoffice tool and carry it from problem definition through release and the improvements that follow. What you will do: Build player-facing experiences with React, Next.js and TypeScript — accounts, game catalogue, rewards, promotions, settings Build backoffice tools — player search and review, content management, operational workflows Integrate existing APIs and implement the product APIs a feature needs Handle loading, empty, error, insufficient-permission, mobile and unstable-network states properly Write tests, and improve what you shipped based on how it is actually used.   What we are looking for: Someone who does not stop at implementing the feature as requested, but identifies the underlying problem for users and operators and proposes a simpler solution Experience comparing alternatives with a small prototype and adjusting scope accordingly Real product development experience with TypeScript and React/Next.js The ability to hold the whole path in your head — from what is on screen through the API, the state change and what gets stored Sound judgement on authentication, permissions, validation, and the failure states users actually see Working directly with product, operations and backend colleagues

Principal Streaming Technology & Quality Lead About the Role We are looking for a senior streaming technology specialist to take ownership of streaming quality, performance, reliability, scalability, and cost efficiency within a high-volume live casino environment. You will work closely with Product, Engineering, Data, infrastructure teams, streaming providers, and CDN partners to understand performance at a detailed level, solve complex issues, and drive measurable improvements. This is a principal-level individual contributor role with no direct reports. Alongside operational optimization, you will help define the long-term streaming technology strategy needed to support international growth. Key Responsibilities Streaming Quality & Performance Own the ongoing measurement and improvement of streaming quality across live casino services. Define and evolve KPIs covering latency, reliability, playback, availability, and player experience. Build and improve dashboards, monitoring, alerting, and observability capabilities. Analyze performance across markets, network conditions, devices, browsers, operating systems, and other relevant dimensions. Identify systemic, regional, and provider-specific issues and turn technical findings into actionable improvement plans. Technical Collaboration Work with Engineering, Product, Data, and other technical teams to develop the infrastructure and analytics needed to monitor streaming effectively. Lead investigations into complex streaming issues with internal teams and external partners. Define technical requirements and drive initiatives from problem identification through implementation and validation. Act as the internal subject-matter expert for streaming technology and quality. Providers & CDN Management Work directly with streaming and CDN providers to improve reliability, latency, coverage, scalability, and overall quality. Evaluate provider performance across different markets and use cases. Identify opportunities to improve routing, provider allocation, CDN configuration, redundancy, and delivery architecture. Monitor streaming costs and identify ways to improve efficiency without compromising quality. Technology Strategy Develop the long-term streaming technology roadmap supporting business growth and new markets. Assess existing architecture and identify areas that should be improved, replaced, or potentially brought in-house. Evaluate new streaming technologies, vendors, and delivery solutions. Provide recommendations around player strategy, multi-provider architecture, redundancy, CDN strategy, quality-versus-cost decisions, and infrastructure requirements. Stay current with developments in streaming, codecs, real-time delivery, CDN technology, playback, and related infrastructure. Requirements 10+ years of experience in streaming, video infrastructure, media technology, or a related technical field. Proven experience operating or optimizing large-scale streaming services. Strong understanding of streaming architectures, video players, CDNs, delivery technologies, and performance optimization. Experience with real-time or low-latency streaming. Live casino, live gaming, sports streaming, or similar experience is highly desirable. Strong analytical skills and experience with monitoring, dashboards, observability, and performance data. Ability to combine deep technical problem-solving with broader technology strategy. Experience working with streaming vendors, infrastructure providers, and/or CDNs. Proven ability to influence and deliver results across teams without direct management authority. Strong commercial awareness and ability to balance technical performance with cost. Excellent communication skills with both technical and non-technical stakeholders. Strong English; Armenian is a significant advantage. Location & Working Arrangement Yerevan is preferred. Exceptional remote candidates may be considered if they can travel to Yerevan at least once per month and work closely with the local Product and Engineering teams. What Success Looks Like Success means having clear, data-driven visibility into streaming quality across the business, detecting issues before they materially affect players, continuously improving performance across markets and devices, optimizing provider performance and costs, and maintaining a clear technology roadmap for future scale. This is an opportunity for an experienced streaming professional to have significant technical ownership and strategic influence over a critical part of a global live gaming operation.

A technology company in the iGaming sector is looking for a Principal DevOps Engineer to lead the design and development of a new cloud infrastructure platform. This is a greenfield role focused on AWS, Kubernetes, infrastructure automation, CI/CD, observability, reliability, and highly available production environments. The position requires a hands-on technical leader who can define platform standards while continuing to work directly with infrastructure code. Main Responsibilities: Design a scalable AWS environment, including multi-account architecture, networking, IAM, governance, and cost controls. Build and maintain a Kubernetes platform based on Amazon EKS. Implement infrastructure as code using Terraform and GitOps delivery practices. Create reliable CI/CD pipelines and developer-friendly deployment standards. Establish monitoring, logging, tracing, alerting, SLOs, and operational reliability practices. Define incident management, disaster recovery, backup, runbook, and production-readiness processes. Support migration from an external platform to newly built internal infrastructure. Ensure the platform meets security, audit, and regulatory requirements. Mentor engineers and establish cloud and DevOps standards across the engineering organization. Desired experience: Strong hands-on AWS knowledge, particularly EKS, EC2, RDS/Aurora, VPC, Transit Gateway, Route 53, IAM, and multi-account environments. Expert-level Terraform and strong Kubernetes production experience. Proven experience designing CI/CD and internal developer platforms. Experience supporting highly available, high-throughput systems with significant traffic peaks. Strong Python, Go, or Bash scripting skills. Experience with backup, disaster recovery, and business continuity.